Booking conditions

1. Full payment for your busbus ticket is due at the time of booking except under certain circumstances where a payment plan has been arranged and the booking taken over the telephone.

2. Once your booking has been taken, a confirmation email will be sent out providing you with your ticket reference number.

3. The payment for your ticket is placed in a bank account and is not used until your trip is underway. This means that your payment is available to be refunded and will be refunded if, for any reason, bus2bus is unable run the trip.

4. The price displayed for bus2bus tickets is the price charged except where the 10% discount applies when the price charged is 10% of the displayed price. This includes all booking fees, debit/credit card charges etc.

5. While bus2bus will only provide a full refund for your confirmed ticket under certain circumstances (please contact us if you wish to discuss this) any alterations you may wish to make to your confirmed booking will be accommodated and incur no fee bar payment of any additional ticket cost. Please also note that bus2bus tickets are transferable so in the case that you do not wish to use your bus2bus ticket you may consider selling the ticket on (e.g. eBay). Please inform us of any changes in ownership of the ticket.

6. If, for any unforeseen reason, bus2bus needs to make an alteration to its itinerary it will contact you to confirm your acceptance of the new itinerary or offer a full refund if you are not happy with it.

7. We oblige you to communicate to us any failings you perceive in the provision of our services.

8. If a complaint cannot be amicably settled it may be referred for resolution to the arbitration scheme devised by the travel industry for by the Chartered Institute of Arbitrators.

9. Booking conditions do not deny you the option of taking action in a court of law if you wish.

Passport and Visa requirements

1. EU citizens do not require a visa for travelling around Europe on busbus. They do, however, require a valid passport.

2. There are 28 countries whose nationals do not need a visa to visit the EU for three months or less. These include Croatia (but not Turkey, which are both candidates for EU membership) as well as Australia, Canada, Japan, New Zealand and the United States. The list of countries whose nationals require visas to travel to the United Kingdom or Ireland differs slightly from other EU countries. If in doubt, check with the nearest consulate of any EU country.

3. If your visa is from a country fully applying the Schengen rules, it automatically allows you to travel to the other Schengen countries as well. Moreover, if you have a valid residence permit from one of those Schengen countries, it is equivalent to a visa. You may need a national visa to visit non-Schengen countries.

4. Click here for more information about travel rights for non-EU citizens.

Travel Insurance.

Passengers travelling on busbus should consider taking travel insurance to cover the duration of their trip.